What is Live Lingua’s refund policy?

All payments for Classes and/or Gift Vouchers are non-refundable, except as follows:

(i) a 100% refund of the purchase price of all unused class credits will be made providing an email request is received at accounts@livelingua.com within 7 days of purchase, class credits that are already used will be charged at our standard hourly rate for each singular class taken for the said package.

(ii) A refund of 90% after 1 week or before 6 months after the purchase date. The 10% is to cover fees we incurred receiving and sending the payment.

(iii) No refunds will be given on the remaining hours 6 months after the purchase date.

(iv) Purchased credits are valid for 12 months after the purchase date.

(v) no refund or credit will be given for FREE classes given or requested either alone or as part of a package, as such FREE classes shall be considered to have no monetary value and each FREE class only becomes FREE after a Student has used all their paid classes.

(vi) Refunds are returned to the same payment method used for the initial payment whether it be by credit or debit card, or via PayPal. Exceptions include payment made by check and wire transfer which would always be refunded by PayPal.

(vii) Refunds of classes bought at a discounted or promotional or bulk rate - When a Student buys classes at a bulk, discounted or promotional rate then it is assumed that the Student will take all of the classes they originally bought. Should the Student wish to apply for a refund during the refund periods available as detailed above, then the discounted or promotional price they received will not apply and they will only be granted a refund assuming that each class that they have taken already be charged at our normal standard hourly non-discounted rate for the package that the Student had selected, and any refund will only be calculated with any excess money left over.